Hi Experts,
Need some input hint on where to start troubleshoot the issue that I faced below - any logs that SAP kept on webdynpro activities etc.
I have developed a webdynpro application that have the print functionality for invoice.
Each invoice will print out in their own individual page(s).
The actions that has been done by the user are:
- The user selects a batch of invoices and send it for printing.
- As the batch is quite large, it takes some time and giving a loading icon (hourglass).
- After a while, the Internet Explorer pops up a message saying the web browser is not responding and prompt the user to restart the browser.
- The user restarts the browser and the application back to normal...
Issue arise:
- after the browser restarts, the printout all sent to printer + there are more than one copies keeps printing out the copies batch by batch.
- the code that I used is only 1 LOOP... ENDLOOP and there is no reset of the loop pass that make it run indefinitely.
- user swore that they do not trigger the printout multiple times.
Note: The problem only occurs once or twice after 3+ months of daily usage - and we are unable to reproduce it.