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Issues in personalization in FPM application

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We have a standard SAP FPM_OVP application. Normally user has Application title / window title followed by a Tool bar section. The tool bar section has buttons for personalization etc. (As show in the snap shot below).

 

Somehow user managed to hide the entire toolbar and now he is not able to restore it. I know that user can hide individual UI elements using user setting. But don't know how to hide the entire tool bar section. User complains that the application title also is not visible.

 

In list of personalization for that application i can see an entry by the users sap user id. But no details are available about what exactly he did.

 

How to restore the personalization changes done by user so that he is able to see the toolbar?

 

I can see the toolbar for the same view so it must be (should be) a personalization issue.

 

SDN_PERS.JPG


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